Solutions Providing:

Storage, time critical delivery and return of spare parts for use in corrective and preventative servicing of installed base products.  Designed to enhance your field service engineer productivity and reduce inventory spend.

What are Service Parts Solutions

In any service parts operation, the supply chain involved in maintaining the "uptime" of your products and services is crucial. Cost effective replenishment of parts from global or regional warehousing contrasts the requirement to provide a rapid order response and fulfilment times throu

gh inventory held close to the installed base of your products. Retrieving and screening defective parts back through the supply chain further strengthens the control on material consumption within the service network.

Efficiently managing these dynamic supply chains requires global control towers, providing the best in class customer service experience and support to each of our customers operations.

Click to view Case Study (undislosed customer)

Benefits of Service Parts Solutions

TNT's Service Parts Solutions enable: Your competitive advantage through service excellence:

  • Consistently high performance to your customers through best in class network reach, market understanding and experience
  • Resultant reduction in inventory spend can be used to further invest in premium services for you to offer, to improve your service network
  • Lean process methodology and network planning tools assess customers supply network to drive continual improvement in both service and cost

Improved brand reputation and loyalty

  • 24/7 service availability allowing around the clock, fast order fulfilment maintaining customer service levels
  • Platform for environmentally responsible end of life material management

Tighter control on inventory

  • Clear inventory visibility across all stock locations
  • Ability to monitor, manage and improve engineer parts consumption and productivity
  • System driven stock replenishment cycles drive reduction in inventory requirement throughout network
  • World class technology and system support driving operations


A scalable solution

  • Transferable solution across multiple geographies
  • Expert global, regional and country account management teams providing constant support
  • Integrated warehouse, transport and call centre solutions


Efficient operational management

  • Reduced transport costs through value added services close to customer base
  • Control on defective materials and asset recovery services
  • Competitive costs through consolidated, integrated and efficient operations

Service Logistics

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