Reverse Logistics

Reverse Logistics is a term often used to describe the process of returning

products from the field, be it for repair, replacement, recycling, refurbishment, recall or re-use, including fulfilment back to the original user.

Reverse Logistics is an important focus area in the consumer electronics industry, with manufacturers striving to improve customer satisfaction and brand reputation whilst balancing warranty costs.

Reverse Logistics is equally important to support consumer online channels for returning unwanted or defective products. Companies can reduce inventory levels by returning products faster and boost sales through a painless returns process.

Click below to view case studies:

Returns Solution Case Studies
Computer OEM Motorola Symbol
Watch Manufacturer Perkin Elmer

 

TNT's return solutions enable:

Improved brand reputation and loyalty

  • Control on product returns
  • Monitor, control and improve end user service experience
  • Platform for environmentally responsible end of life material management


Tighter control on inventory

  • Clear inventory visibility across the Reverse Logistics supply chain
  • Ability to monitor, manage and improve end-to-end customer experience turnaround times
  • World class technology and system support driving operations

Efficient operations

  •  Reduced transport costs through value added services and returns consolidation
  • Control on defective materials and asset recovery services
  • Competitive costs through integrated, efficient operations

 A scalable solution

  •  Transferable solution across multiple geographies
  •  Expert global, regional and country account management teams
  •  Range of swap and return management

A solution tailored for you

TNT provides a solution tailored to you without creating a non-sustainable, customised solution. These services compliment our domestic and international transportation services. This approach offers you consistently high performing product return, handling and fulfilment flows that provide competitive warranty, retail-return and out of warranty service offerings.

Takes advantage of a global structure

 

Service Logistics

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