Returns Solutions

Reverse Logistics is a term often used to describe the process of returning products from the field, be it for repair, replacement, recycling, refurbishment, recall or re-use, including fulfilment back to the original user.

Reverse Logistics is an important focus area in the consumer electronics industry, with manufacturers striving to improve customer satisfaction and brand reputation whilst balancing warranty costs.

Reverse Logistics is equally important to support consumer online channels for returning unwanted or defective products. Companies can reduce inventory levels by returning products faster and boost sales through a painless returns process.